FAQs

1. HOW LONG WILL IT TAKE?

Job Commence On Receipt Payment Confirmation (50% deposit), Which Is Either:

• Credit card payment complete.
• Money received in Bank Account via Bank Deposit.
• PDF / Screen Shot Confirming Fund Received

Turn Around Times

• Standard laser cutting or laser engraving job turnaround is 4 full business days and colouring turnaround is 5-6 full business days from payment confirmation.
• An express 1-2 full business days service is available for standard jobs that are required more quickly, a 20% surcharge will be added to your quote.
• Business days are Monday to Friday excluding Public Holidays.
• Payments received after before 12noon will be classed as ‘Today Payments’.
• Payment received after 12noon will be classed as ‘tomorrow payments’.

Ready to Collect / Courier

• When Balance Payment Confirmation Received.
• Delivery time adds 4 business days for domestic destinations.
• From time to time delays can occur with our couriers for example in pick or busy parcels or in a situation where domestic movement is restricted by the government. 

Delays

• Any digitizing, design work, artwork changes, sourcing of offsite materials or particularly large jobs add to the turnaround time. Turnaround times will be confirmed during the quoting process.
• Delays may be experienced at times, will inform you of the delays in a timely manner.

2. DO YOU SHIP INTERNATIONALLY?

• We regularly deliver Internationally. As signs come in all shapes and sizes we cannot provide International Shipping Rates until we know the details of your project and your exact delivery address.
• Please get in touch with our sale representative at +6011-11185311/ office@eveglobalsolutions.com to confirm your project details and shipping costs.
• From time to time, the destination country entry point will charge a customs fee, this fee is the responsibility of the customer.

3. WHICH MATERIALS CAN I LASER CUT?

4. WHAT MATERIAL YOU ARE USING FOR WALL ART DECOR?

5. WHAT IS THE LASER TOLERANCES?

6. WHAT TYPES OF FILES ARE ACCEPTED?

• Dxf and DWG
• If you do not have the file just send us a sketch and we will draft your parts for you. 

7. WHAT THICKNESS I CAN CUT?

Cutting range:

• 0.5-16mm Carbon Steel/ Mild Steel
• 0.5-6mm Stainless Steel
• 0.5-4mm Brass

8. I AM ABLE TO CONTACT A SALE REPRESENTATIVE?

• Yes, contact us on +6011-1118 5311/ 018-277 3747, complete the form / email us at office@eveglobalsolutions.com and we will help you fill out the requirements and specifications that are required to ensure we produce the best samples possible and will advise accordingly.
• In which case we encourage you to contact us directly for requirements further.

9. WOULD YOU BE ABLE TO CUSTOM DESIGN AND SIZE 

FOR WALL ART DECOR?

• Yes, we do customised design, color, and package. Also, we can create the design according to your idea.
• Upon receipt of payment confirmation, digital file proof will be provided within 2 business days. Once approved we will start the process.
• There’s will be additional charges for custom design around RM100 – RM200 depending on complications.
• Delivery times are in addition.
• Some Particularly Large Or Complex drawing projects may require a longer lead time, this will be clearly stated prior to project commencement.

10. DO YOU HAVE INSTALLATION SERVICES?

• Yes, we do an installation in Kuala Lumpur, Selangor and Kedah area.

11. HOW TO ORDER?

• A 50% deposit is required to confirm the order and we will send you the invoice. However, if it's helpful for you, we do accept low deposits and please pay the other balance immediately when the tracking number is received.
• Please be mindful and cooperative as we are factory and we don’t have ready stock. The process will take about 7-10 working days, and whilst we try to provide the best service with the most affordable pricing, we want to be fair to all our loyal customers who fulfil their promises/obligations. 
• You can order by contacting us at 011-11185311 / 018-2773747 or by clicking here to choose the product for Wall Art Décor.
• For other products, please contact us to ask for a quotation and our sale representative will contact you. 

12. HOW TO PAY?

• On provision of an invoice you may choose to pay with the following methods:
• Bank Transfer to

BANK                    : Maybank

NAMA                   : Eve Global Solutions

ACCOUNT NO     : 562375406807

• FPX
• We Must Receive Payment / Payment Confirmation In Order To Begin Work.

13. DO YOU DELIVER?

• We deliver domestic jobs either via Courier or Company logistic delivery.
• The same Day Delivery Can Be Arranged, Please Enquire.
• Jobs are either taped within their original sheet And sent flat-packed, Or Stacked And Sent In A Bundle Or Parcel (If You Have A Preference Please Let Us Know)
• Please advise if you would like to use your own packaging.
• By prior arrangement job may be collected from our factory/warehouse, please advise if you would like to collect your job.

14. HOW MUCH IS THE DELIVERY COST?

• Cutting Service
• Laser time is charged at RM5 Per Meter on laser cutting services excluded material and coloring.
• Cutting time Varies Depending On The Material Type | Material Thickness | Part Size And Profile | Quantity.
• Material price depends on current market price.
• If You Cut Multiples Of The Same Sheet, You only pay the Handling Fee Once.
• The exact Laser Time Is Calculated From The Digital File
• No minimum order.

15. HOW IS PRICING CALCULATED?

• Cutting Service
• Laser time is charged at RM5 Per Meter on laser cutting services excluded material and coloring.
• Cutting time Varies Depending On The Material Type | Material Thickness | Part Size And Profile | Quantity.
• The material price depends on the current market price.
• If You Cut Multiples Of The Same Sheet, You only pay the Handling Fee Once.
• The exact Laser Time Is Calculated From The Digital File
• No minimum order.

16. WHAT ARE YOUR GENERAL COMPANY POLICIES?

• Read our General Terms here
• Read our Privacy Policy here

17. OTHER FAQs 

• We have attempted to answer some of the most frequently occurring FAQs above, but you may still have some additional questions! Naturally, Eve Global Solutions would be delighted to discuss any other questions and welcome you to contact us. Call us on +6011-11185311 / email at office@eveglobalsolutions.com  or complete our contact form by clicking this link.